Memorial Day weekend I had a friend who has food allergies come to visit.
I took him to an establishment in town known for frozen yogurt. At other places we have been they post the allergens of the yogurts under the flavor names, but my friend has been to some places he had to ask to see the list. Since the allergies weren’t posted, we went to the desk and asked. The employees looked as if we had spoken Greek. We explained that he had an allergy and most places had a list of information and they said we don’t have anything like that here.
We were terribly disappointed. That afternoon I wrote on the business’ facebook wall about our experience and implored them to get their allergy information available. Shortly after posting my comment, I noticed it had disappeared. They never responded to me. Just deleted it.
After visiting a superior yogurt shop this weekend, I tweeted: Loved my stop at Tlousa @yogurtmountain. The best. @localstore needs to take a few pointers and post their allergens!
@localstore replied: @liciabobesha we have a book of nutritional info for each flavor right when you walk thru the door :)
So I let them know that I had asked for this information and had been told it didn’t exist. Instead of apologizing or trying to find out which of their employees was uninformed or when this incident happened they simply said:
@liciabobesha it is always there for sure.
After this exchange of tweets I somehow feel even worse about this business than I did after they deleted my fb post. I expect businesses to acknowledge when they’ve done something unsatisfactory, apologize, and thank me for the feedback. After the Memorial weekend incidents, I drastically cut my visits. After this twitter interaction, I’m going to have to be craving some froyo something serious to go back there.
What’s sad is I really do love froyo. I’ve had many kinds from Pinkberry in LA to random places in NYC and across the east coast. Yogurt Mountain and Pinkberry tie for first place in quality. They have the creamiest texture and most consistent flavors that don’t disappoint. Out of those two, Yogurt Mountain wins as my favorite because it keeps more flavors available at a time and it’s pay by the ounce so I can get my pregnant indulgence on. Plus, the staff has always been friendly, happy, and answered any questions I had. I just wish the closest one wasn’t over an hour away.